RETURNS AND EXCHANGES
We have a hassle free returns policy!
Zoggs is passionate about ensuring that you are completely happy with your purchase. If something is not right or you change your mind about an item purchased on Zoggs.com.au, you are entitled to a refund within 30 days of receipt of delivery. Ensure you complete the returns form included in your parcel. If you cannot find your returns form, contact customer care.
Please note the following returns requirements:
Proof of purchase provided (invoice or order number)
Tags are still attached
Goggles, Equipment and Learn to Swim items are in original, undamaged packaging
Swimwear is in original condition, unworn and unwashed.
Swimwear Hygiene label is attached. Please ensure that swimwear is tried on over your own underwear. We may refuse returns of items where this hasn't been done.
This policy applies to Zoggs.com.au customers only.
Our Returns Policy is in addition to your rights under the Australian Consumer Law.
Returning Your Online Purchase
It's never been easier to make a return. Zoggs has teamed up with ParcelPoint to offer you FREE returns for all orders purchased at Zoggs.com.au. With over 1500 ParcelPoint locations, you can shop with confidence and know you have convenient, low cost options should you need to make a return.
ParcelPoint allows you to return your webshop order at over 1500 locations with extended trading hours such as pharmacies, newsagencies, storage facilities and petrol stations – open evenings & weekends, 7 days a week.
Returns are FREE of charge and include tracking.
Click HERE to start your return
1. Select ParcelPoint Free Returns for your method of return;
2. Complete the form including your order number
3. Pack the items to be returned (in original, undamaged packaging)
4. Print out the shipping label and attach
5. Drop off your parcel to any ParcelPoint location.
book a ParcelPoint return
ParcelPoint: go to https://parcelpoint.com.au/track and use the ‘ParcelPoint ID’ to track your return. You find your ParcelPoint ID on your ParcelPoint returns slip.
Please allow up to 10 days from date of return, for your return to be processed. All refunds will be processed through a secure payment gateway and via the original method of payment. It can take an additional 1 -2 days for the refund to be made into your account by your financial institution. You will receive email notification as soon as your refund has been completed.
We do not refund original cost of shipping unless goods are faulty or incorrectly sent
FREE for all returns
Zoggs reserves the right to cancel any part of your order if a product is no longer available. You will not be charged for unshipped items in this case.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item in your webshop order, please contact customer care as soon as possible so we can organise for a replacement to be sent.
Should you have a faulty swimsuit, please contact customer care to discuss the fault before sending the item back.
We cannot exchange products at Zoggs.com.au unless the goods are deemed faulty. We recommended purchasing 2 sizes and returning the one that does not fit (FREE of charge).
If you wish to exchange a product, you will need to place a new order and return your previous purchase for refund.
We are so confident in the quality, durability and reliability of our Aqualast and Ecolast+ fabrics that we have a lifetime guarantee. We strive to uphold this promise, but it’s important to remember that no fabric is indestructible. As with any garment, if care guidelines are not followed then your swimsuit may eventually perish. Providing the care instructions are followed then your swimsuit shouldn’t perish and we will have no hesitation in offering a replacement garment, at our discretion.
Items purchased at participating stockist
Items purchased at one of our many participating stockists, cannot be returned to Zoggs.com.au for a refund. They must be returned to the location or store they were originally purchased for a refund.
PayPal Free Return Postage
Paypal will refund your return shipping costs for up to 8 returns per year with PayPal Refunded Returns, This service is available at no additional cost to Paypal account holders who have used PayPal to pay for their webshop order and have registered for it on the PayPal website.
Find out more HERE