PRIVACY POLICY ZOGGS AUSTRALIA & NEW ZEALAND

 

Please ensure that you read our Privacy Policy to learn about what personal information we collect at this site, how we handle it and for what purposes we use it.

The privacy of visitors to the Zoggs Australia & New Zealand Website is of utmost importance. Zoggs Australia & New Zealand do not sell or provide any personally identifying information provided to us to any third parties, unless expressly ordered to do so by law.

The information requested from you, when applicable, is aggregated with other user information so that Zoggs Australia & New Zealand can better understand the preferences and suggestions of visitors to the Website.

This information is then used to source content and develop products that Zoggs Australia & New Zealand deem to be of benefit or interest to the purchasers of Zoggs products.

1. In what circumstances is personal information collected? The Zoggs.com.au Website is available for Users to browse through and read.

Zoggs Australia & New Zealand only ask for personal information for the following User-initiated reasons:

When you purchase product(s) from the Website, If you want to take part in a Prize Draw or Competition (when available), When you want to contact us, send us an email or feedback or when you create an account If you want to receive Zoggs Australia & New Zealand newsletters and exclusive offers via email (sign up to newsletter). Zoggs Australia & New Zealand only collects personal information (such as name, mobile and email details) if you choose to provide that information to us.

2. What do Zoggs Australia & New Zealand do with such collected information?

Zoggs Australia & New Zealand will require the User to provide particular personal information such as credit card details and billing address for the purposes of completing e-commerce orders. Zoggs Australia & New Zealand will only use this information for the purposes of managing orders or related internal procedures.

Providing additional personal information is up to the discretion of the User. Zoggs Australia & New Zealand collects such personal information to respond to User questions or comments or to register the User for certain features on the Website.

Zoggs Australia & New Zealand and people or companies employed by Zoggs Australia & New Zealand for the purposes of Website administration will process and use your personal information in order to respond to submitted feedback – such as responding to consumer issues, improving services and tailoring what we do as a company to better suit those who use and love their Zoggs products.

SHARING YOUR INFORMATION

When we collect, hold and use your personal information, we do so primarily to sell and promote our product to you and to improve on the range of our offerings. We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with service providers who assist us in our day-to-day business operations:

  • Our delivery and shipping providers

  • Our payment gateway provider

  • Information technology partners who we use to collect customer service and product reviews

  • Facebook, Instagram and Google Display Network for targeted advertising

  • Marketing and advertising agencies who we work with to run our business

Beyond this, Zoggs Australia & New Zealand will not share any User information with any other third party company without the User’s express consent, unless forced to do so by Australian law.

Zoggs Australia & New Zealand will never sell User information to any other company for any purpose.

3. Asking Permission to contact

If you register on the Website or make a purchase, Zoggs Australia & New Zealand may also contact you very occasionally by email with further information or updates concerning our products.

ACCESSING YOUR INFORMATION

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.

So that we can continue to offer you great offers and promotion info, we give you the opportunity to say yes to being contacted by Zoggs. This is your choice and you can opt out of any communication at any time.

4. How to unsubscribe

Zoggs Australia & New Zealand policy is to allow Users to unsubscribe from our email list at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you have received. Should you experience any problems, please contact Customer Care via email contact@zoggs.com.au

If you opt-out of receiving marketing emails, you will still receive order and delivery information for online orders by email.

5. Who processes the information submitted on the Website?

Zoggs Australia & New Zealand and people or companies employed by Zoggs Australia & New Zealand for the purposes of Website administration, including Zoggs International, will process and use your personal information in order to respond to submitted feedback – such as responding to consumer issues, improving services and tailoring what we do as a company to better suit those who use and love their Zoggs products.

6. Use of cookies

Zoggs Australia & New Zealand may use cookies in order to provide a better service or identify which pages on the Website are of special interest to a particular user. A cookie is a small piece of information that a Website stores via your web browser that can later be retrieved. A Website other than the one that set it cannot read cookies. The main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same website. Most cookies last only through one session. None will contain information that will enable anyone to contact you via telephone, email, or any other means. You can set up your web browser preferences to inform you when cookies are set or to prevent cookies from being set.

We use cookies to improve your shopping experience by doing things like:

  • Keeping your chosen products in your basket

  • Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)

  • Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily

  • Targeting or advertising cookies to deliver relevant marketing to you on our website and social channels

7. What do Zoggs Australia & New Zealand do to safeguard personal information collected?

Zoggs Australia & New Zealand has instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this Website and its contents available to you and to fulfil your orders and requests agree to protect personal information that they must access in order to serve our Website and its Users. Zoggs Australia & New Zealand limits access to personal information about our Users to employees who we believe reasonably need to come into contact with that information to provide products or services to those Users, or otherwise would need that information in line with their usual duties.

ONLINE ADVERTISING

We use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you:

  • Your purchase history

  • Products you have viewed

  • Your interests, as set by you

By visiting our website and consenting to our use of cookies or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising.

REVIEWS

To help provide our customers with a fair and transparent shopping experience, we have enabled Shopify Reviews. Following a purchase, we will securely transfer your email address to these companies who will then use this information only for the purposes of inviting you to leave a review.

CARDHOLDER ACCOUNT DATA

During online transactions we do not collect your credit card or banking details as online payments are handled by Shopify Payments and PayPal. Please check the Shopify Payments and PayPal websites for details of their privacy policies and security measures.

8. Links to other Websites

Zoggs Australia & New Zealand may offer links to other websites that are recommended by us. However, we are not responsible for the content or information collection policies of websites operated by other companies. If you visit another website, we advise you to review their privacy and other policies.

9. Changes to our Privacy Policy

Any changes to this Privacy Policy will be posted on this same page, dated with the date the change came into effect. If Zoggs Australia & New Zealand wishes to make material changes to the way collected personal information is used, we will ask for all Users’ consent before we do so.

10. Anything else that a User of this Website should know?

Except as otherwise provided, Zoggs Australia & New Zealand will NOT disclose any information processed by us to any third party, unless forced or required to do so by law. If you have any questions, wish to access, update or delete information, wish to opt out of receiving future communications, or have questions about our privacy policy, please contact us at:

contact@zoggs.com.au or 1300 10 30 80

Zoggs Australia Pty Ltd Webshop Customer Service Team, Locked Bag 5013, Frenchs Forest, NSW 2086.

More information on the Australian privacy legislation is available at www.privacy.gov.au

©2012 Zoggs Australia Pty Ltd. All Rights Reserved.