The privacy of visitors to the Zoggs Australia & New Zealand Website is of utmost importance. Zoggs Australia & New Zealand do not sell or provide any personally identifying information provided to us to any third parties, unless expressly ordered to do so by law.
The information requested from you, when applicable, is aggregated with other user information so that Zoggs Australia & New Zealand can better understand the preferences and suggestions of visitors to the Website.
This information is then used to source content and develop products that Zoggs Australia & New Zealand deem to be of benefit or interest to the purchasers of Zoggs products.
1. In what circumstances is personal information collected? The Zoggs.com.au Website is available for Users to browse through and read.
Zoggs Australia & New Zealand only ask for personal information for the following User-initiated reasons:
When you purchase product(s) from the Website, If you want to take part in a Prize Draw or Competition (when available), When you want to contact us, send us an email or feedback or when you create an account If you want to receive Zoggs Australia & New Zealand newsletters and exclusive offers via email (sign up to newsletter). Zoggs Australia & New Zealand only collects personal information (such as name, mobile and email details) if you choose to provide that information to us.
2. What do Zoggs Australia & New Zealand do with such collected information?
Zoggs Australia & New Zealand will require the User to provide particular personal information such as credit card details and billing address for the purposes of completing e-commerce orders. Zoggs Australia & New Zealand will only use this information for the purposes of managing orders or related internal procedures.
Providing additional personal information is up to the discretion of the User. Zoggs Australia & New Zealand collects such personal information to respond to User questions or comments or to register the User for certain features on the Website.
Zoggs Australia & New Zealand and people or companies employed by Zoggs Australia & New Zealand for the purposes of Website administration will process and use your personal information in order to respond to submitted feedback – such as responding to consumer issues, improving services and tailoring what we do as a company to better suit those who use and love their Zoggs products.
SHARING YOUR INFORMATION
When we collect, hold and use your personal information, we do so primarily to sell and promote our product to you and to improve on the range of our offerings. We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with service providers who assist us in our day-to-day business operations:
Our delivery and shipping providers
Our payment gateway provider
Information technology partners who we use to collect customer service and product reviews
Marketing and advertising agencies who we work with to run our business
Beyond this, Zoggs Australia & New Zealand will not share any User information with any other third party company without the User’s express consent, unless forced to do so by Australian law.
Zoggs Australia & New Zealand will never sell User information to any other company for any purpose.
3. Asking Permission to contact
If you register on the Website or make a purchase, Zoggs Australia & New Zealand may also contact you very occasionally by email with further information or updates concerning our products.
ACCESSING YOUR INFORMATION
We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.
So that we can continue to offer you great offers and promotion info, we give you the opportunity to say yes to being contacted by Zoggs. This is your choice and you can opt out of any communication at any time.
4. How to unsubscribe
Zoggs Australia & New Zealand policy is to allow Users to unsubscribe from our email list at any time. You can do this by clicking on the Unsubscribe link at the bottom of the email you have received. Should you experience any problems, please contact Customer Care via email firstname.lastname@example.org
If you opt-out of receiving marketing emails, you will still receive order and delivery information for online orders by email.
5. Who processes the information submitted on the Website?
Zoggs Australia & New Zealand and people or companies employed by Zoggs Australia & New Zealand for the purposes of Website administration, including Zoggs International, will process and use your personal information in order to respond to submitted feedback – such as responding to consumer issues, improving services and tailoring what we do as a company to better suit those who use and love their Zoggs products.
Keeping your chosen products in your basket
Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)
Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily
Targeting or advertising cookies to deliver relevant marketing to you on our website and social channels
7. What do Zoggs Australia & New Zealand do to safeguard personal information collected?
Zoggs Australia & New Zealand has instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this Website and its contents available to you and to fulfil your orders and requests agree to protect personal information that they must access in order to serve our Website and its Users. Zoggs Australia & New Zealand limits access to personal information about our Users to employees who we believe reasonably need to come into contact with that information to provide products or services to those Users, or otherwise would need that information in line with their usual duties.
We use a range of digital advertising networks and technologies to send our customers targeted adverts on other websites. The adverts you see will be based on information that we hold about you:
Your purchase history
Products you have viewed
Your interests, as set by you
To help provide our customers with a fair and transparent shopping experience, we have enabled Shopify Reviews. Following a purchase, we will securely transfer your email address to these companies who will then use this information only for the purposes of inviting you to leave a review.
CARDHOLDER ACCOUNT DATA
During online transactions we do not collect your credit card or banking details as online payments are handled by Shopify Payments and PayPal. Please check the Shopify Payments and PayPal websites for details of their privacy policies and security measures.
8. Links to other Websites
Zoggs Australia & New Zealand may offer links to other websites that are recommended by us. However, we are not responsible for the content or information collection policies of websites operated by other companies. If you visit another website, we advise you to review their privacy and other policies.
10. Anything else that a User of this Website should know?
email@example.com or 1300 10 30 80
Zoggs Australia Pty Ltd Webshop Customer Service Team, Locked Bag 5013, Frenchs Forest, NSW 2086.
More information on the Australian privacy legislation is available at www.privacy.gov.au
©2012 Zoggs Australia Pty Ltd. All Rights Reserved.