Everyone has a preference on how they want their swimwear to fit. We supply standard body measurements as well as body loop measurement (for more accurate swimwear size guidelines). See our size guide HERE
If you are unsure, purchase 2 different sizes and return the one you do not need – remember all webshop returns are FREE.
If an item is out of stock, the size will be greyed out and you will not be able to add to bag
We currently only ship within Australia.
New Zealand customers, please see our stockist list for your closest store.
We currently accept Mastercard, VISA, PayPal, Apple Pay and Google Pay
We currently do not have any Buy Now Pay Later options available.
If you have received an error message when entering a voucher code, then you may be experiencing one of the following problems:
• Discount code may be out of date / Promotion may have ended.
• Check the T&C’s of the promotion or voucher as some discount codes may not apply to certain items.
• Most of our codes are single use, so if you have used the code before then you may be unable to use it again.
If you are still experiencing problems then please contact us via Live Chat, Phone or Email.
There could be a couple of reasons:
No stock – If a particular style or size is out of stock you will be unable to add it to your basket.
Technical Issue – If you believe there may be a technical fault with the site, try refreshing the page or using a different browser.
If the issue persists, please Contact Us.
Oxo-biodegradable plastic is made by blending a pro-degradent adivitive into the plastic. The adivitive causes the molecular structure of plastic to break down when exposed to heat or sunlight. Once it becomes litter it could degrade in under 12 months.
Oxo-biodegradable plastic is recyclable.
Oxo-biodegradable plastic will degrade in a landfill and the degradation process does not release methane.
Once you've placed your order & received confirmation it is not possible to make any additions. You’ll need to place another order if you have missed anything. Remember we offer FREE returns on all webshop orders.
If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP and we will do our best to catch it in time.
Once your order has been shipped, we cannot cancel it, so be sure to contact us as soon as possible after placing the order if you need to cancel. We will do our very best to ensure it is not sent and a refund processed. Should the order be sent, remember we offer FREE returns on all webshop orders.
Check your junk/spam mail. If there’s still no sight of an order confirmation then please contact Contact Us and we will look in to this for you.
Alternatively, you can see your recent orders in the ‘My Orders’ section of your Zoggs account.
You can track your items by visiting www.auspost.com.au/track and enter the tracking number emailed to you when your parcel was dispatched. Australia Post will also send tracking notifications via email or SMS to keep you updated on your parcels progress.
If you haven't received a dispatch email yet then your order is still being processed
If you have not received a Despatch notification or your order has not arrived within 5 working days then get in touch with us and we will follow up for you.
Double check the despatch notice received with your order. If there is an item missing, please Contact Us.
We are very sorry that we have sent you an item you didn’t order. If you have received an item that you didn’t order or is the wrong size, then please Contact Us and our customer care team will get this sorted for you ASAP.
We want you to be totally satisfied with anything that you purchase from the Zoggs website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original packaging within 30 days of receiving your item for a refund. All returns for webshop orders are FREE of charge.
We currently use ParcelPoint and Australia Post for our returns.
1. Re-pack the item in its original packaging with labels and tags still attached.
Swimwear must still have the hygiene label attached or they will not be accepted for a refund.
2. Fill in the return form included in your package and place inside packaging.
3. Go to www.parcelpoint.com.au/zoggs and choose your returns method
4. Drop off your parcel to any ParcelPoint location (if ParcelPoint selected), or to your nearest post office (if Australia Post selected).
If you are returning a faulty, damaged, or incorrect item please first get in contact with our customer service team will get this sorted for you.
Please note that free returns can only be used to return products purchased directly from Zoggs.com.au. If you have purchased a Zoggs product from another retailer and would like a refund or exchange, please return the product to that retailer.
Any incomplete, damaged, worn or soiled items will not be refunded or exchanged.
We aim to process any returns as soon as they are received but please allow up to 10 days from date of return for refund to be processed. As soon as the return is processed you will receive email notification. Refunds will be processed to the original payment method.
It can take an additional 1 -2 days for the refund to be made into your account by your financial institution.
Unfortunately, we are unable to offer exchanges. You can return your item to us FREE of charge and place a new order to receive the item of your choice.
If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP at firstname.lastname@example.org.
To amend your address pre-purchase there are a few options:
1. You can change your address or add a new address during the Check Out process.
2. You can change your address by going into your Zoggs Account > Address Book > Add New Address.
3. If you have any problems then Contact Us via Email, Live Chat or Phone.
Any changes to your email will need to be processed through Customer Care. Contact us via Email, Live Chat or Phone and we will update your details. Be sure to check they have been changed when you next place an order.
Simply click the ‘Forgot Your Password’ link next to the login button and follow the instructions. If you’ve done this and are still experiencing problems, don’t hesitate to get in contact with us by Email, Live Chat or Phone.
We’re sad that you want to leave us, but if you wish to close your account, for security reasons we ask that you email us at email@example.com and we will close your account for you.
If you no longer wish to receive our newsletters, you can unsubscribe from any newsletter we send you. Click the link at the bottom of the newsletter and follow the prompts.
Alternatively, you can contact us and we will remove you from our Marketing List. You will still receive automated emails regarding order confirmation, order shipped, refund etc.